What Is a Social Media Service Level Agreement?

Article written by Charli and published at Agorapulse, leaders in social media software.

As creatives, none of us really love service agreements. They aren’t part of the social media marketing agency fun. But they are necessary. Social media service level agreements (SLAs) are a critical component of any outsourcing and vendor contract.

I’m going to walk you through a social media service level agreement. We’re going to look at what a social media service level agreement is, why you need it, and what could go into it.



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About the author

Charlotte Day, known as Charli, is a content marketing strategist heading up social media and storytelling at Contentworks Agency. A content marketing thought leader, she has 1000+ articles published, guest writes for leading social media hubs and frequently speaks at events. She also maintains her own blog at www.charlisays.com and a writer’s life presence on social media. When she’s not writing and managing the agency, Charli enjoys swimming in the Mediterranean, writing poetry and reading.