Article written by Charli and published at Agorapulse, leaders in social media software.
As creatives, none of us really love service agreements. They aren’t part of the social media marketing agency fun. But they are necessary. Social media service level agreements (SLAs) are a critical component of any outsourcing and vendor contract.
I’m going to walk you through a social media service level agreement. We’re going to look at what a social media service level agreement is, why you need it, and what could go into it.